The purpose of this policy is to explain the collection, storage, use and disclosure of personal information collected about CanTeen Members, donors, volunteers and staff.
Personal information: Information about an identified or reasonably identifiable individual.
CanTeen is committed to protecting the privacy and confidentiality of our young people (and their caregivers and parents), friends, donors, staff, volunteers and customers and complying with its obligations including those in the Privacy Act 1988. This policy has been created in line with CanTeen’s commitment to best practice.
CanTeen engages with individuals through a range of online services including websites (e.g. canteen.org.au, nowwhat.org.au), social media profiles, mobile apps, blogs, forums, advertising on partner websites and email communications (Online Services).
Where we engage third party partners for online advertising, the techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit http://www.networkadvertising.org/ to opt out of our partners’ targeted advertising.
Use and Disclosure
Staff and Job Applicants
If you apply for or accept a position with us, we may also collect information about your qualifications, skills, experience, character and screening checks (including health, reference, background, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checks). We collect, use and disclose your personal information to assess your application, conduct screening checks and consider and contact you about other positions. We may exchange your personal information with academic institutions, recruiters, screening check providers, health service providers, professional and trade associations, law enforcement agencies, referees and your current and previous employers. Without your personal information we may not be able to progress considering you for positions with us.
In addition to the above, we may collect personal information relating to our current and former staff including information about training, disciplining, resignation, termination, terms and conditions, claims (e.g. insurance/workcover), staff benefits, emergency contact details, performance, conduct, use of our IT resources, payroll matters, union or professional/trade association membership, recreation, drug/alcohol tests, leave and taxation, banking or superannuation affairs. We are required or authorised to collect that personal information under various laws including the Fair Work Act, Superannuation Guarantee (Administration) Act and Taxation Administration Act.
We collect, use and disclose staff personal information for purposes relating to our staff’s employment or engagement with us including engagement, training, disciplining, payroll, superannuation, health and safety, administration, insurance (including workcover) and staff management purposes. We may exchange that personal information with the staff member’s representatives (including unions), other employers seeking a reference and our service providers including providers of payroll, superannuation, banking, staff benefits, surveillance and training services. Without that personal information we may not be able to effectively manage the staff member’s employment or engagement.
Data and Security
CanTeen takes care to protect the security of the personal information it holds, or that it engages service providers to hold on its behalf. We have security safeguards and measures in place such as data access restrictions, network protection and premises security. CanTeen also has systems in place to record and monitor the secure destruction or de-identification (where necessary) of personal information it no longer requires or is no longer permitted by law to store.
Access and Correction
You may request access to your personal information held by CanTeen. In the first instance, you should contact us (as set out below) with your request. CanTeen undertakes to process requests within a reasonable time and in accordance with legal requirements. In some cases, such as where it would be unlawful to do so, or where providing access would have an unreasonable impact upon the privacy of other individuals, we may restrict access to all or part of the information requested. In the event that access to personal information is restricted or denied, a written explanation will be provided by CanTeen to the applicant.
An individual can also request their personal information be changed or corrected. CanTeen will make all changes where appropriate. If we disagree with a requested change, we will on request keep a record of the requested changes with the relevant personal information.
If you have any concerns, questions or suggestions in relation to this policy or our handling of your personal information, please do not hesitate to contact our National Human Resources Manager or call 1800 226 833.
Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response. For general information on privacy and the Australian Privacy Principles, or if your concerns are not resolve to your satisfaction, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or you can call them on 1300 363 992.